Customer Service & Technical Support for Signage Projects

Service Support

At HaiChen, we’re committed to providing not only quality products but also comprehensive customer service and technical support. Whether you’re seeking installation help, need to download technical files, or want to understand our policies, we’re here to assist—before, during, and after your purchase.

Customer Support & Service

Our customer service extends beyond simple order processing. Whether you need technical guidance, documentation,
or post-installation assistance, we are committed to providing timely and effective solutions.

Full-Service Assurance

From design and prototyping to production and installation guidance, our expert team manages the entire process to ensure seamless project execution.

Rapid Response Support

A dedicated service channel enables fast pre-sales and after-sales communication, ensuring issues are resolved swiftly and effectively.

Certified Quality Guarantee

All products undergo strict quality control, including electrical safety, brightness, and durability tests. Every order complies with international certifications such as CE, RoHS, and UL.

Download Center

Product Brochures

Access detailed product
catalogs in PDF.

Download

Tech Documents

Installation manuals,
certificates, size charts, etc.

Download

Drivers & Tools

Download drivers or control
software if applicable.

Download

Full Service Guarantee

Access detailed product
catalogs in PDF.

Download

Tech Documents

Installation manuals, certificates,
size charts, etc.

Download

Drivers & Tools

Download drivers or control
software if applicable.

Download

Tell us about your project so we can help you find
the right solution for your needs!

Request a Quote

Bulk Purchase & Partnerships

Wholesale Program

We provide competitive pricing, scalable production capacity, and reliable lead times for bulk orders—ideal for resellers, distributors, and contractors.

Business Partnership

HaiChen supports long-term collaborations with retailers, architects, and branding agencies. Our OEM/ODM services ensure tailored signage solutions that align with your brand identity and project requirements.

Frequently Asked Questions

Standard production lead time ranges from 5-7 business days, depending on project complexity and order volume. For urgent requirements, expedited production can be arranged upon request.

We offer samples based on your design and requirements. Sample fees may apply depending on the complexity, and the cost is often deductible from future bulk orders.

All products are backed by a minimum 1-3 year warranty, with extended coverage available for specific projects. Each item undergoes comprehensive quality inspections to ensure long-term reliability and compliance with international standards.

HaiChen coordinates global deliveries through air freight, sea freight, or express couriers. Our logistics team ensures proper packaging, documentation, and customs clearance support to guarantee safe and timely arrival.

Absolutely. HaiChen specializes in multi-site brand implementation, providing standardized signage systems with consistent quality across all locations. Dedicated project managers oversee production, scheduling, and delivery for seamless execution.

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LED Signage Project?

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Contact Us Hotline: 0086-88499111 Email: info@workmansign

Service Support