Visit our FAQs page for more answers to your questions.
HiSign offers a one-stop Signage service, from design and development, prototyping, manufacturing, to global shipping and after-sales support.
We can customize various types of LED illuminated signage based on client-provided logos, brand colors, or concept drawings, including illuminated letters, light boxes, neon signs, and wayfinding systems.
If you're unsure about which style to choose, we can also recommend suitable solutions based on your application scenario.
Yes. We use high-quality aluminum, stainless steel, and premium acrylic, along with waterproof power supplies and LED modules, ensuring long-term outdoor operation in all weather conditions.
The MOQ is 1 set. We support all project types from sample orders to mass production, offering preferential pricing based on quantity. You may start with a sample for testing, and we will provide stable mass production support upon confirmation.
Yes. HiSign prioritizes client privacy and can execute confidentiality agreements to ensure design files, logos, drawings, and project information remain strictly internal to the project team.
Absolutely. HiSign warmly welcomes your visit! You may choose an on-site factory visit to observe our production, processing, and quality control procedures firsthand. Alternatively, join a live video tour of our production lines to witness the manufacturing process and quality assurance measures in real time.
We provide electroplating, spray painting, brushing, mirror polishing, UV printing, and more. We can customize the desired style based on your project budget and project budget and desired aesthetic.
Absolutely. Provide photos of the installation site, estimated dimensions, and your preferred decor style or brand color scheme. Our design team will recommend suitable signage types, lighting colors, and material combinations based on your vision, and create preliminary design renderings for you.
We operate a dedicated chain brand project management system supporting unified visual standards, serial number management, centralized shipping, and coordinated installation across locations.
HiSign sincerely welcomes partners with industry experience and market channels. We offer regional agency, brand licensing, and OEM/ODM manufacturing models. Certified partners receive long-term pricing support, technical training, and shared market resources.
HiSign provides comprehensive OEM/ODM customization services. We independently develop
Yes. We support color matching using Pantone, RAL, CMYK, RGB, and other standard color codes to ensure consistent branding across multiple locations.
Color temperature can be selected from 2700K to 10000K, with support for RGB dimming and dynamic effects.
Yes, our design team provides 3D visualization and rendering services based on your designs or sketches, helping you preview the final outcome.
After submitting your request, our team typically responds within 1 business day with a preliminary quote.
1. Your logo design files or images (e.g., eps, ai, cdr, pdf, jpg, etc.)
2. Logo dimensions
3. Logo style (Channel letter, light box, or others?)
Pricing depends on trade terms. We support multiple quotation methods including EXW, FOB, CIF, etc.
We support wire transfers (T/T), bank transfers, Western Union, and other payment methods.
Typically 7–10 business days, subject to order quantity and complexity.
Yes, we will photograph the final sign for your confirmation after production and quality inspection. We will ship the sign only after receiving your approval.
HiSign follows ISO 9001 Quality Management System standards. Each sign undergoes rigorous inspection, including aging, waterproofing, and illumination tests, with quality assured by a dedicated QA/QC team.
All components are certified to CE, UL, and RoHS standards, ensuring safety and reliability.
You may cancel the order, but no refunds will be issued.
Yes. All signs operates on 12V low-voltage systems, with a certified transformer that supports 110V to 260V AC input, adapting to voltage standards in different countries.
Yes, we ship worldwide through partners like DHL, UPS, and FedEx, delivering products directly to your doorstep.
Yes. We can ship products to your shipping agent or warehouse.
We use triple-layer foam protection, triple-wall corrugated cardboard boxes, or export-grade wooden crates for shock and pressure resistance, ensuring safe transit.
Production: 7–10 business days for standard orders,
Shipping: Air freight 7–10 days, Sea freight 25–35 days (varies by destination)
After shipment, we provide a tracking number for real-time shipment updates.
Yes, we provide drop shipping services. Shipments can be made under your company details, and we support custom packaging with your logo.
We can submit your request to the logistics provider, but they may charge additional fees.
Each order includes wiring ports, mounting hardware, and 1:1 installation templates. Standard installers can complete setup, but for complex signs, we recommend a professional electrician.
Yes, we supply 1:1 installation templates, screws, installation manuals, and video tutorials.
We offer a 1–3 year warranty, with extended warranties available upon negotiation.
If you discover quality issues or discrepancies from your order upon receipt, promptly provide relevant photos or videos along with a detailed description. Upon verification, we will arrange for repair, replacement, or compensation based on the actual situation. Hi Sign upholds a long-term partnership philosophy, always prioritizing customer satisfaction.
We recommend cleaning with soft cloths and avoiding acidic or alkaline cleaners. Regularly inspect wiring and mounting hardware to extend lifespan.
